Frequently Asked Questions (FAQs)
1. Ordering & Shipping
Q: How long does shipping take?
A: Most orders ship within 1-2 business days. Delivery times:
- USA: 3-5 business days
- International: 7-14 business days
Track at preppy-boutiques.com/track-order
2. Returns & Exchanges
Q: Can I return sale items?
A: Only full-price items may be returned within 14 days. Final sale items are marked during checkout.
3. Sizing
Q: How do I know my size?
A: Our size guide at preppy-boutiques.com/size-chart includes:
- Detailed measurement instructions
- Fit recommendations by brand
- Conversion charts (US/EU/UK)
4. Payments
Q: What payment methods do you accept?
A: We accept:
- All major credit cards
- PayPal
- Apple Pay
- Klarna (installment payments)
5. Product Care
Q: How should I care for my items?
A: Check individual product pages for:
- Fabric-specific care instructions
- Washing recommendations
- Storage tips
6. Account Help
Q: How do I reset my password?
A: Click “Forgot Password” on login page. You’ll receive email instructions within 5 minutes.
7. Promotions
Q: Do you offer student discounts?
A: Yes! Verify through Student Beans at preppy-boutiques.com/student-discount for 15% off.
8. International Orders
Q: Are duties included?
A: International customers are responsible for:
- Customs fees
- Import taxes
- Carrier processing charges
9. Gift Services
Q: Can I include a gift note?
A: Yes! Add your message during checkout. We’ll:
- Exclude pricing
- Use premium packaging
- Include your handwritten note
10. Quality Issues
Q: What if my item arrives damaged?
A: Email photos within 48 hours to:
- Damaged item
- Packaging
- Shipping label
We’ll send replacements immediately.
For more help: preppy-boutiques.com/customer-service