Returns & Exchanges Policy

1. Return Eligibility
We accept returns within 14 days of delivery for:

  • Unworn, unwashed items with tags attached
  • Original packaging included
  • Proof of purchase provided
    Final sale items (marked “non-returnable”) excluded

2. How to Return

  1. Log in to your account at preppy-boutiques.com
  2. Navigate to “Order History”
  3. Initiate return request
  4. Print prepaid return label (U.S. only)
  5. Ship within 7 days of approval

3. Refunds

  • Processed within 5 business days of receipt
  • Issued to original payment method
  • Excludes original shipping fees

4. Exchanges
For size/color exchanges:

  1. Return original item via standard process
  2. Place new order for desired item
  3. Email [email protected] for price adjustments

5. International Returns
Customers outside the U.S.:

  • Responsible for return shipping costs
  • Must include completed customs form
  • Original duties/taxes non-refundable

6. Damaged Items
Contact us within 48 hours with:

  • Order number
  • Photos of damage
  • Photos of packaging
    We’ll arrange free replacement

7. Store Credit Option
Choose credit and receive:

  • +15% bonus value (e.g., 100return=100return=115 credit)
  • No expiration
  • Redeemable online

8. Special Cases

  • Holiday extension: Purchases Nov 15-Dec 25 → Return by Jan 10
  • Monogrammed items: Final sale

For full details visit: preppy-boutiques.com/returns-help